FAQ

Common FAQ
Technical FAQ
Tracksolid FAQ
NIST8259 FAQ
Will updates be made available? If so, when will they be released?

The Redstone upgrade application is built into the device. When the device is powered on, the upgrade program will run automatically after the device is restarted, and actively initiate a request to access the Redstone server to detect whether there is an upgrade task. • If there is an upgrade task, it will download the firmware upgrade package. • After the firmware upgrade package is downloaded, the program will first check the integrity of the upgrade package. If the firmware version integrity check is successful, it will notify the system to perform the upgrade. • When the system receives the

How will updates be made available or delivered? Will there be notifications when updates are available or applied?

The Redstone upgrade application is built into the device. When the device is powered on, the upgrade program will run automatically after the device is restarted, and actively initiate a request to access the Redstone server to detect whether there is an upgrade task. • If there is an upgrade task, it will download the firmware upgrade package. • After the firmware upgrade package is downloaded, the program will first check the integrity of the upgrade package. If the firmware version integrity check is successful, it will notify the system to perform the upgrade. • When the system receives the

Will customers want to transfer ownership of their devices to another party?

If so, what do customers need to do so their user and configuration data on the device and associated systems (e.g. cloud-based services used by the device) are not accessible by the party who assumes ownership? The user can restore the device to the factory settings according to the device operation manual. And then, the user data will be cleared, and third-party users can use the device.

Which non-technical means can be provided by the manufacturer or other organizations and services acting on behalf of the manufacturer?

When remotely controlling the device, consumer need to connect to the cloud service platform provided by the manufacturer through a wireless network. 1、Jimi provides IoT Security Emergency Response Centre for receiving and handling security issues. 2、The manufacturer provides firmware update support during the device support period. 3、Provide Jimi online service if user meet any problem during the device support period.

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